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Contact Us

You can contact us by calling our call centre or by filling the online form on this page.

Call Us – for general enquiries, to modify or cancel your appointment or to book an appointment for 5 or more applicants

Tel: +27 (0) 12 472 3800 (International call rates apply).

Please note that you can also request to be called back by our call centre by filling the email form below.

Email Us - for general enquiries or feedback and complaints only.

Please complete all requested fields below in order to facilitate the proper processing in a timely manner.

We will answer you within 8 business hours. If we are unable to make a full reply within this time, we will inform you of the status of your submission and keep you informed of the progress.

Given Name(s) *
Your first name, as provided in your visa application.
Family Name *
Your last name, as provided in your visa application.
Email *
This information will be used to contact you during the process and provide confirmation
Confirm Email *
VLN Number (if applicable)
Please enter your VLN Number
Reason for Contact *
Please select the reason that most closely matches the reason for your complaint, if no choice is relevant please select "Other" and give a short description of contact reason
Phone Number (only required if you have requested a call back)
Please enter your Phone number preceded by the international dialling code
Call back required
Please confirm if you want to be contacted by one of our representatives
Message *
Please select the reason that most closely matches the reason for your complaint, if no choice is relevant please select "Other" and give a short description of contact reason

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